![]() ![]() The last problem with this scenario is to make sure that emails are actually responded to, and not just assigned to someone. Using the Timed Email Organizer add-in, you can have the add-in look for any emails that do not have a category and are say, over an hour old (or a day, or what have you) and do something with it – including giving it another category called “Unassigned” so that a manager can assign it to someone or so that employees can grab it and assign it to themselves. With this technique, users can self-assign an email to themselves with their category, or a manager can assign emails to individuals using their category.īut knowing that many of you receive heaps of emails, how do we prevent emails from slipping through the cracks and going unanswered? You could just go and manually look every five minutes or every hour – until that becomes so tedious that it gets forgotten about. ![]() Then if any of the emails in the shared mailbox have that team member’s category, everyone knows that they are responsible for that email (and any corresponding replies). You can even use that person’s name as the category. ![]() You can begin by assigning each team member a color category. One way to help fix these two problems is by using the desktop Timed Email Organizer add-in in combination with Outlook categories. And sometimes, users might easily miss emails that are marked as read, thinking they themselves were perhaps the ones who read it and boom – emails go unanswered. For some companies, timely responses are important but when several employees are using a single Outlook shared mailbox to deal with customer inquiries, it can be a problem because users have difficulty determining who “owns” a particular email or even if anyone in the company has responded.Īdditionally, while users who have access to a shared mailbox can see if anyone has read the email, they can’t tell who. ![]()
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